Paypal.com rating is based upon following reviews
Unauthorised funds transfer
My account was charged with an unauthorised transaction. I demanded a refund but paypal support didn’t listen. They insist that I myself authorised the transaction while i didn’t even know about it.
Paypal charged my bank account for a fraud transaction
They charged my bank account for a fraud transaction which i didnt do. Infact i dont even know what was purchased and where did the transaction took place. Upon opening a support ticket with paypal, they themselves decided that the transaction was valid. By saying that, they are saving the person who did the fraud. Who knows if that person is an employee of paypal itself? why not raise an investigation? They should do so no mater how small the transaction is. I have now removed my CC and will never use Paypal again. I have also called my bank to raise a dispute with paypal over this transaction. Lets see what happens, but whichever way this goes to, i will never use Paypal again. They completely lost my trust.
Deducts Conversion Fees even on Refunded Transactions
I am posting this review just to make sure everyone knows that paypal doesn’t return currency conversion fees on its transactions even when the whole transaction reverses. I am from Canada and I have to order many items online and most of the websites charge in USD which I hate the most as I have to pay the conversion fees. But to add to the injury, the paypal even charged me the currency conversion when the website I ordered from was unable to process the order and refunded my money. I got 5 percent of my amount deducted from the transaction. How greedier can they be?
If I use my card to buy items and a refund occurs, I get the whole amount refunded including the conversion fee, what is so special in paypal?
Paypal is now getting worse over time, it is a pain to contact their customer support if you need to. They were a good company in start.
Support sucks, they just try to feed you on their words instead of resolving your issues.
Paypal got the initial heads-up due to Ebay which gave it lots of users but I don’t think this attitude will take them too far. Its just a mater or time before some other payment gateway took all their unhappy clients. Clock is ticking.
Paypal is Not Fair for Sellers
I sold a Best Buy gift card. Buyer bought my card and cards from other people. After accepting personal delivery of certified mail, buyer had his bank suck my money and that of other sellers back from Paypal which steals it from out Paypal accounts (A few of us contacted each other). I file seller protection claim with USPS certified mail tracking number proof of delivery, as Paypal representatives made it clear that a physical gift card is defiantly a tangible item and qualifies. PayPal refuses to honor the seller protection.
Paypal is bad, I have sent them all the proof but they still didn’t accept.
Very poor support for Sellers
Paypal will easily refund your hard earned money to the buyer without any hesitation and you probably wont even get your sold item back.
Scammed for Almost $2000 due to Paypal
By: Tricia S
I was scammed for almost $2000.00!! When i sold my item & the buyer paid thru paypal, A red flag went up on buyers behalf. Paypal held my funds for a week to verify the buyer( which obviously they really didn’t) I even had buyer email me telling me paypal CALLED this buyer to verify payment. After buyer was verified the funds still had to sit for another 21 days! I received payment & transferred it into my own bank account(prior to shipping item out)than a Month later I get an email telling me I had a chargeback filed against me!! How does that happen when paypal verified buyer??? Paypal told me not to worry this person would NOT get away with it. After their investigation buyer got to keep my $2000 item & I am holding a negative balance in paypal!
I call them everyday still to c what the situation is! Now all I get is they can’t help me, but yet they gave the ok to ship item out & now I get screwed!!I will never buy or sell on eBay again!! I am considering a lawyer for this paypal should have to pay for all the harm they cause families & businesses! I feel sorry for the honest people that do buy & sell, because u never no when a chargeback will b on your account. I had 3 other people report this scammer & alls paypal would tell them is were watching him!! Well watching & letting him get away with this is totally obserd!!!!! Unfortunately when u call eBay & paypal they use each other but one good thing is one representative informed me my chargeback was from American express! So now I will be contacting them.
Paypal can be good payment gateway if they stand by their sellers.
Paypal doesn’t support its sellers against false chargebacks by scam buyers
If anyone else has any advice for me on how to retrieve my item back or the money please feel free to let me know! Thank you!!
No Seller Protection if Client Uses a Card
4 years ago a buyer did a chargeback 3 months after receiving the product, at this point I had already had the money withdrawn from my PayPal account ($250). I sent PayPal the shipping confirmation, signatures and even had positive feedback from the customer about the item. They ruled in the buyers favor and said it was fraud. I never paid them, I opened another account and now 4 years later they’ve put a limitation on my account because they were able to link the account from 4 year ago to the new one. Sure enough, I’ve sold a few items and the money is sitting there from those items and I’m told I can either pay PayPal for the money owed on the other account or they will take the funds from my new account.
We are forced to use it as it is a common payment processor
There is no protection, you make an honest sale, ship the item to the confirmed address, receive your money and at any time the customer can do a chargeback and claim fraud or not received and you’re screwed!
PayPal told me that if a customer uses a credit card to pay, I’m not protected….HOW THE HELL DO I HAVE CONTROL OVER WHETHER THE CUSTOMER USES A CARD OR ACCOUNT ON THEIR PAYPAL ACCOUNT! Ugh! I hate PayPal!
Is there a lawsuit going on? Seriously, someone needs to stop them!
Seriously I have had a few issues with Paypal
My favorite incident was when I was travelling overseas and in my own country I would always access it to see how my online sales and E-bay sales were doing. They froze it on me. I called then and advised them that I was travelling overseas and that is why I was accessing it at different points. I even emailed them my flight information and tickets with my ID but still to them it didn’t matter and they froze my account. I couldn’t even except payments. Which in total cost me almost $10k I had to cut my overseas travel to come back home to fix it. Still took 13 more days once coming home and threatening a law suit. I spoke to 23 people in the space of 9 days to have this resolved. Do what I did, if you ever call them get their name and extension and who there supervisor is. Also if you get the supervisor on the phone ask for their information as well.
My second one that I cannot get over is my uncle. He sells chainsaws on E-bay. He sold this bum a chainsaw for $850 it was a bargain. They are worth $1300 it was brand new. They guy gave positive feedback emails to say how great the chainsaw was. Even a picture of a tree that he cut down with it with a sign that said cheers. He had it for 3 months. Without any warning or notice my uncles Paypal account was frozen and a note to say they were investigating a charge back.
My uncle couldn’t believe it. He received the chainsaw back in the mail two days later. It was scratched the chain was blunt this guy had seriously worked the chainsaw over and now that he had finished cutting the trees down around his property, he had no further use for it.
My uncle has sent everything that the guy had emailed him their whole history since he has sold it to him and they are still going to process the charge back. He has no access to his account and the money that is in there that he uses to run his online businesses.
Its hard to like anything when you have to go through such incidents. But the only thing which forced us to use PayPal was its common use.
To me Paypal need to take a long hard look at themselves. I was taught by my Mum and Dad when growing up that you should never steal from the hand that feeds you. I think Paypal need to take a long hard look at themselves before they lose everything. People will only take this for so long and soon it will be too late. Bye Bye Paypal.
Make sure you know about all the issues with Paypal before you start using it as seller.
New Sellers on Paypal, Please BEWARE
We are full time online seller on eBay , B2B and B2C marketplaces and have been using PAYPAL for the past 2 years. We cannot agree further that PAYPAL is indeed the worst scammer in the world. You place your trust on them and yet, they betray your trust. Each month, we lost from a few hundreds to a few thousands of dollars with unfair decisions made by PAYPAL. Not only with chargebacks, PAYPAL also refunded payments to buyers so long as the buyer has provided them with a tracking number. It does not matter whether you eventually received the returned item or whether the buyer acted bona fide to return the item they orginally purchased from you. We have already 2 instances this month where PAYPAL refunded the payments to buyers when the item returned by one buyer was not received at all and in another instance, a buyer who is supposed to returned a PC tablet to us, sent us magazines instead. PAYPAL rules is always one sided and pro buyers – SO, NEW SELLERS PLEASE BEWARE.
They even changed the user terms silently without even informing the members. This is an integrity issue. PAYPAL should not expect their members to read their terms each and every day and looks for changes that they have done to be in their or buyers’ favors.
It seems to us that PayPal is hiring a bunch of blind workers who are just following the books blindly. They never have the courtesy to contact us (the seller, who paid for their fees) if they need additional evidence to act in our favor – although in their emails, they would also mention so.
PAYPAL is an organization that pro-buyers. For them, buyer is like their “GOD” but they seem to have forgotten who feed their mouths – the SELLERS ARE THE ONE WHO HAVE PAID FOR THEIR FEES!
We are honest sellers and are seriously considering not to use PayPal. On the other hand, to be fair to genuine buyers, we are also considering other third party payment methods which can provide greater comforts and assurance for buyers when shopping online – although we have not found a perfect solution at the moment. Any suggestions are welcome!
We really hope that some organizations can offer a better solution to replace PAYPAL so that this scammer can be eliminated totally from the e-Commerce world one day. If you have any other option, go for it!
PAYPAL Seller Protection SUCKS!!
We are respected seller online and on Ebay and we have years of history online. Including perfect feedback on Ebay. Which in my opinion after all we went through ain’t worth sh.t
We were assured when we started to use paypal as CC processor that there is Seller Protection. Wrong!!
There is none, seller protection doesn’t apply to virtual terminal and Web Payment Pro transaction which actually constitute 100% of credit card transactions that can be accepted through paypal, however paypal doesn’t advertise their “Seller protection” as “doesn’t apply for all CC transactions” they advertise it as “you have to meet certain requirements”. This is my friends false statement from Paypal and simply lie.
We recently been hit by few chargebacks from UK, which supposed to be cover under seller protection, but obviously even that we sent everything on time and on correct address with delivery confirmation, well somehow we are not cover at all. According to Paypal we are responsible for their incompetence in validating CC transactions. Yes!! Seller somehow in their opinion is responsible in case that Paypal failed to properly validate CC transaction and it finished with chargeback because somebody for example used stolen CC. Somehow even that this is what paypal is charging you money for (CC processing and validating and confirming transaction) you are still responsible. Paypal is indeed the greatest scam in the world. I have to admit after few years of dealing with their incompetence and lack of any business ethics.
Paypal is may be a good option for buyers but it certainly is not for genuine sellers.
No seller protection, don’t expect any help from paypal, they will charge back you even if you account goes into negative.
Don’t use paypal for medium or large-scale transactions, you will regret when the buyer chargeback and you won’t get your items too. Double loss for you.
Paypal Offers No Seller Protection Against Chargeback
Hello, my name is Terry, I am writing here my experience with paypal for the people who are either considering to use paypal or just trying to find pros and cons of Paypal. If you are selling small items like less than $10 then Paypal is probably good for you because you are not going to be targeted by scammers that exploit the paypal system and credit card chargeback process. Now what I mean by this is if you are selling $100 or $200 items which are very desirable to people but are out or reach for them due to which they inclined to use credit cards then Paypal is probably not the best service for you because they offer absolutely no protection.
For instance, I recently sold a Macintosh amplifier to a gentleman, 3 states away from me. That Gentle man bid on my item, he used to buy it now, he paid properly with paypal, when the amplifier was shipped to him, I got emails from him, exclaiming how happy he was with the amplifier and how excited he was to hook it up with his speakers. He informed me that he has to call Macintosh to see how he probably hook up the amplifier since it was 20 to 25 years old and I have no literature to explain how to hook it up. He did have some cosmetic issues noted in the auction. The item which I bought for $3000, I sold him for $1200 with denoted cosmetic issues. He sent me an email exclaiming how happy he was for the paint job which he gave to the amplifier and how it beautiful it turned out. He said, he used high quality spray paint and he has done it numerous times and he considered it and expert paint job. Well, he hooked up the speakers with Macintosh recommendations and he decided that he doesn’t like the amplifier. Not that because it was bad, not because it was damaged in shipping, not for any other reason, but just because he doesn’t like it he wanted me to offer him a refund. I said no, I am not going to offer you a refund because I am concerned about you painting it. He said, I did a quality job, you should be able to sell it for more money now. I offered him that why don’t you sell and you keep the money as because I don’t want to take a risk because first, you are going to send back it to me via shipping and secondly, I think your paint job is not up to my standards. After I explained this to him, He probably went to his credit card company and he did a chargeback. Paypal held the funds in my account which was $1200 and they contacted me about it and sent them emails from the client explaining that he painted the amplifier and said that I have no obligation for this customer to refund because he painted my amplifier. Apparently, Paypal agreed with me and decided with me and the funds were returned to me. So, I won that paypal dispute ultimately, it was reversed, after I have already won, the dispute process just reversed.
Customer got all the money back by chargeback and he got to keep the amplifier. Now during a proper chargeback, payment is not refunded until the sold goods are not shipped to the seller. Not like this customer who did a chargeback while sitting in his living room and he never sent my amplifier back to me. Well after contacting law enforcement in his city, he finally did send it back but not to me, he sent it to Paypal. Then I got emails from Paypal that I have to refund then $1200 to get my amplifier back and I also got phone calls from paypal collection office that I owe then $1200. What the hell? I don’t owe anybody a penny. Paypal collection office said that I agreed to it in their user agreement, which means I agreed to some body buy my items and then paint them and then see that he don’t like them and then they don’t like them and then I have to refund their money and they keep the amplifier as well!!! Furthermore, the Paypal gets my own item and they claim it their’s and then further more they want me to buy it back!! Buy my own amplifier back. I don’t see any other reason other than Paypal being big brother. Now I have to attend the phone call from Paypal collection office every day 3 to 4 times a day. Paypal offers no protection for sellers.
For example, I have an American Express card and I have to buy three laptops for my kids, all I have to do is to find 3 laptops with Paypal sellers and then use my American Express card to by them. Next what? American Express lets me do 3 Chargebacks a year without no question asked. All I have to say is that I didn’t get the laptops and guess what, I get my money back. Paypal is the enemy here, I paid hundreds of dollars to paypal in the shape of their fees, to have them rob me like this!! To have them get a hold of my account, to have them take my funds which are not legally theirs. Paypal is not a bank, they are private entity, not a bank, You and your funds are not protected at all, you are on their mercy. Paypal is a horrible company. Paypal is a Scam and fraud. Please use your judgment when you decide to typing your little bank account numbers, when you decide to sell your $2000 guitar or your $1000 Dell laptop or whatever other widget you are dealing, just remember that all the customer has to say is they didn’t get it, they don’t like it and they get all their money back plus they can keep the item. Paypal Sucks!
It is useable with small businesses where you only charge $10 or $20.
Their chargebacks without proper investigation.
Make sure you read my above review before you decide to go with paypal as your primary payment processor.