Elite Server Management rating is based upon following reviews
Incompetents and liars at best, scammers at worse
By: Enzo Persillet
1.0/5.0
2024-02-20 06:02:40
I won't talk about every problem, as there would be a lot (more) to say, but I have to give you my horrible experience.
01/08/23: I contact them in the goal of leasing a subnet.
04-06/08/23: They seem to be able to suit my needs, so I try to buy a subnet plus a server, but there are problems. Firstly, depending on which page I look, the specifications of the "NVME 128" server aren't the same. You first see “unmetered bandwidth”, but when you buy it, it says 50 TB (which the company confirmed it is). They also say 2 x 2 TB SSD, but when you buy it it's only 960 GB, they confirmed it was in fact 2 x 2 TB but I had to add a second disk, which added cost. Secondly, the credit card option isn't working, PayPal is the only alternative (it seems to have been resolved now).
I find out that you can pay on the PayPal page without a PayPal account so I do it. It should now take them at most 12 hours to set up the server (their words).
07/08/23: They announce they are purchasing new hardwares, meaning it will take more time.
13/08/23: The server is finally usable, but again, problems appear. The biggest one being with the subnet, it doesn't suit my needs at all, I was extremely clear from the start that I needed something particular, they explicitly stated that they were able to deliver that. They said I had to wait for the subnet to become what I wanted it to be.
17/08/23: I waited more than planned, I contacted them again about the issue, they said that what I wanted wasn't possible, which doesn't make sense for two reasons. Firstly, it's simply not true. Secondly, why would they say they have it, when they don't or can't?.
Following this, I ask for a refund, as they lied multiple times (another example: the CPU of the server I got wasn't the advertised one, and wasn't as good) and were completely unable to deliver what I asked for.
19/08/23: After a bit of arguing, they finally accept my demand, my "order will be refunded".
02/09/23: Many messages later, many excuses later, I'm still waiting for the refund, it was said to take 3 days at most, it's been 2 weeks already.
20/02/24: A few more messages later, I'm still trying to get my refund, in vain... They even tried to get me to delete my reviews in exchange for a PARTIAL refund... Even for a full one, I won't!
Best Experience
By: Christopher
5.0/5.0
2023-07-02 04:07:48
I’ve been using web hosting for more than a decade, and I’ve had very poor and very good hosting. ESM surely belongs to the latter league. Highly affordable, top-quality managed VPS and excellent technical support. The migration couldn’t be better and faster. They completely moved my site fast, precisely, and without errors. I’m happy that I found a very reliable and efficient web host. Thank you guys for the exceptional service!
Charged me for 3 months after cancelling
By: Gene
1.0/5.0
2023-05-03 17:05:29
Avoid elite server management, it is a scam. Despite of cancelling my account in March, I was still billed for April, May, and June. Their own WHCMS system indicated that my account was cancelled yet they brushed it off as an "error". WHMCS cannot bill a cancelled account, I have used it myself. It cannot happen unless they attempt a manual billing.
This was clearly an attempt to scam me. I filled a PAYPAL complaint against and they talked me into cancelling it but they only refunded me one months payment instead of 3 months. Don’t trust Eliteservermanagement.com with your card or paypal account.